Terms and conditions

Processing Time

As we craft all our products by hand our processing times are according to each individual item. Should there be a delay in making your order we will contact you via email. If you wish to contact us regarding your order please email orders@thebaguk.com

Gift Cards

Gift Cards are available on our website and can be exchanged for any goods up to the value of the gift card. Our gift cards are not exchangeable for cash or store credit. If you have questions relating to gift cards please email giftcards@thebaguk.com

Returns & Exchanges

We gladly accept returns, or exchanges or cancellations if they are not opened, used or personalised. Please contact us within 14 days of delivery and then return them within 30 days of delivery. Buyers are responsible for return postage costs. If the product is not returned in its original condition, the buyer is responsible for any loss in value. If the products you wish to return are damaged on delivery please send us an email. If you wish to cancel your order before dispatch please email us and we will issue you a refund. For both cancellations and returns we will either offer a store credit or refund. Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs. Our email address for returns and exchanges is rande@thebaguk.com